Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy – LUMETT Solar & Renewable Energy Solutions Company Ltd

At LUMETT Solar & Renewable Energy Solutions Company Ltd, we are committed to providing fast, reliable, and secure delivery of solar systems, inverters, lithium batteries, PV solar panels, and renewable energy products across Nigeria. Whether you are ordering from Lagos, Abuja, Port Harcourt, Benin City, or any other location nationwide, we ensure that your products are handled with care and delivered efficiently. This Shipping & Delivery Policy outlines our procedures, timelines, and responsibilities for delivering solar products, including solar generators, solar water pumps, solar lighting systems, and other renewable energy equipment.

Order Processing Time

All orders are processed after confirmation of payment. Once payment is received and verified, orders are typically processed within 24 to 72 hours, depending on product availability and order volume.

Orders placed on weekends or public holidays will be processed on the next working day. For bulk or customized solar systems, processing time may vary and will be communicated to the customer in advance.

Delivery Coverage

LUMETT Solar delivers nationwide across Nigeria. We provide shipping and delivery services to all major cities including Lagos, Abuja, Port Harcourt, Benin City, Kano, Ibadan, Enugu, and other locations.

For remote or hard-to-reach areas, delivery timelines may be extended, and customers will be informed accordingly.

Delivery Timeframe

Estimated delivery timelines are as follows:

  • Lagos, Abuja, Port Harcourt, Benin City: 1–3 business days

  • Other major cities: 2–5 business days

  • Remote locations: 3–7 business days

Please note that delivery times are estimates and may vary due to logistics conditions, traffic, weather, or unforeseen circumstances.

Shipping Methods

We partner with reliable logistics providers and courier services to ensure safe and timely delivery of all products. Depending on the size and nature of the order, delivery may be carried out via:

  • Courier delivery services

  • Freight and haulage services (for bulk solar equipment)

  • Direct company delivery (for installations and large orders)

Delivery Charges

Shipping costs are calculated based on product size, weight, delivery location, and logistics requirements. Delivery charges will be communicated to the customer before order confirmation.

In some cases, promotional offers or bulk purchases may qualify for discounted or free delivery within selected locations.

Order Tracking & Notifications

Customers will receive updates regarding their order status, including confirmation, dispatch, and delivery notifications. Where applicable, tracking details will be provided to monitor shipment progress.

Inspection Upon Delivery

Customers are required to inspect all products upon delivery. Any visible damage, missing items, or discrepancies must be reported immediately (within 24–48 hours) to our customer support team.

Failure to report issues within the stated timeframe may affect eligibility for claims, returns, or replacements.

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address, unavailability of the customer, or refusal to accept delivery, additional charges may apply for re-delivery.

Customers are advised to provide accurate delivery details and ensure availability at the delivery location.

Installation & Delivery Coordination

For customers who have requested installation services, delivery of solar equipment will be coordinated with the installation schedule. Our technical team will ensure that products are delivered safely and installed professionally.

Risk & Ownership

Ownership and risk of products transfer to the customer upon successful delivery. LUMETT Solar is not liable for damages or losses occurring after delivery has been completed and acknowledged.

Delays & Force Majeure

While we strive to meet all delivery timelines, LUMETT Solar shall not be held responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Road or transport disruptions

  • Government regulations

  • Industrial actions or strikes

Why Choose LUMETT Solar Delivery Service

We prioritize safe handling, timely delivery, and customer satisfaction. Our logistics process is designed to ensure that all solar panels, inverters, batteries, and renewable energy products arrive in excellent condition and ready for use.

Contact for Shipping & Delivery Inquiries

For questions regarding shipping, delivery timelines, or order tracking, please contact:

LUMETT Solar & Renewable Energy Solutions Company Ltd

📞 Phone/WhatsApp: Phone: +2348061746003

✉️ Email: logistics@lumettsolar.ng

Policy Updates

LUMETT Solar reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

Call to Action

Order your solar panels, inverters, batteries, and renewable energy systems today and enjoy fast, reliable delivery anywhere in Nigeria with LUMETT Solar.